Terms & Conditions

1. GENERAL

a) This document is an electronic record as per the Information Technology Act, 2000, and relevant rules thereunder, along with the amended provisions regarding electronic records in various statutes, updated by the Information Technology Act, 2000. It's important to note that this electronic record is computer-generated and doesn't necessitate any physical or digital signatures.

b) This document is published in compliance with Rule 3 (1) of the Information Technology Information Technology (Intermediaries Guidelines) Rules, 2011 which mandates the publication of rules, regulations, privacy policy, and Terms of Use for accessing or using www.luxrerealty.in.

c) The domain name www.luxrerealty.in ("Website"), is owned and operated by luxrerealty. luxrerealty comprises of luxrerealty India Pvt. Ltd. having its Corporate office at Hustle Hub, Building H-1905, Ground Floor, 1779, 19th Main, Sector-1, HSR Layout, Bengaluru, Karnataka - 560102, and its subsidiaries, group companies & affiliates, where such expression shall, unless repugnant to the context thereof, be deemed to include its respective representatives, administrators, employees, directors, officers, agents and their successors and assigns.

d) For the purpose of these Terms of Use ("Terms"), wherever applicable:
i) The term 'You' & 'User' denotes any legal entity or person accessing or using the services provided on this Website, who is legally capable of entering into binding contracts as per the Indian Contract Act, 1872.
ii) The terms 'We', 'Us' & 'Our' refer to the Website and/or the Company, as required by the context.
iii) The terms 'Party' & 'Parties' are used to refer to the User and the Company individually and collectively, as necessary.
iv The domain name www.luxrerealty.in is also utilized for the mobile application, and these Terms & Conditions shall apply accordingly to the mobile application. Furthermore, the term Website includes the Mobile application.

e) The section headings in these Terms are solely for organizing provisions and shall not be used for interpreting the provisions herein. It's expressly agreed that the headings hold no legal or contractual value.

f) Your use of the Website signifies your acceptance of these Terms and the Privacy Policy ("Policy"). By visiting the home page of the Website or using any services provided, you explicitly agree to be bound by these Terms and the Policy. It's noted that the Terms and Policy are interlinked, and termination of either will result in the termination of the other, unless provided otherwise in Section 3 below.

g) You acknowledge that these Terms and the Policy constitute a legally binding agreement between you and the Company. Your acceptance of the terms & policy is binding.

h) The Company reserves the right to amend or modify these Terms without prior notice. Your continued use of the Website post any such changes indicates your consent to the amendments. Your compliance grants you a limited privilege to use the Website.

i) These Terms and Conditions apply to users subscribing to our Services from the website currently located at the URL www.luxrerealty.in and/or the mobile application.

2. THE SERVICES:

We, as professional real estate consultants, offer comprehensive services for real estate investments. Our services include:
Property Identification: We assist in property search based on customer requirements through technical research and analysis.
Transactional Support: Our sales team aids during site visits, pricing, and inventory negotiation.
Financial & Administrative Support: We provide dedicated support for mortgage & financial services, administrative & legal assistance.
Product Portfolio: Our offerings cover all types of properties including residential (primary & resale), commercial, leasing, land, global projects, affordable housing, investor projects, structured offerings, etc.
Portfolio Structuring & Management: We help diversify real estate portfolios globally and bring global properties with optimal payout options to Indian investors.
Service for Life: Each customer is assigned a "Dedicated Relationship Manager" for lifelong assistance.

3. ELIGIBILITY

You represent and warrant that you are competent and eligible to enter legally binding agreements and have the requisite authority as per the Indian Contract Act, 1872. You may not use this Website if you're not competent to contract under the Indian Contract Act, 1872, or disqualified by any applicable law, rule, or regulation.

4. TERM

These Terms remain valid until:
a) You continue to access and use the Website; or
b) The Transaction between the Parties concludes satisfactorily.
Certain portions of these Terms ("Sections"), such as Sections 12, 13, 14, 15, 16 & 17, shall remain in effect indefinitely, even after the expiry or termination of these Terms.

5. TERMINATION

The Company reserves the right to unilaterally terminate your access to the products and services offered on the Website, without notice or cause. You shall continue to be bound by these Terms until their expiry, as described in Clause 3.

6. ONLINE SERVICE PLATFORM

The Website serves as an online service platform offering advice and recommendations regarding real estate properties globally.

7. COMMUNICATION

By using this Website and providing your contact information, you consent to receiving calls, emails, and SMSs from the Company or its affiliates/partners, subject to the Policy. To opt out, email connect@luxrerealty.com with the subject "Query regarding luxrerealty website use". Information shared by you with the Company is governed by the Policy.

8. CHARGES

Browsing the Website is free. You're required to pay only for availed services. The Company reserves the right to introduce charges, with prior notification. You'll be informed of such changes, and if you decline, you won't be able to avail services.

9. SECURITY

Ensuring the security of transactions is paramount on our platform. Any information provided by users during transactions is encrypted to safeguard against unintended disclosure to third parties. The Company/Website does not receive, store, or retain users' credit and debit card details. This information is directly supplied by users to authorized payment gateways compliant with relevant regulations and standards.

10. USER OBLIGATIONS

Users acknowledge their status as restricted users of our Website and agree:

1. Not to engage in activities such as copying, distributing, modifying, or creating derivative works from any information or software obtained from the Website without prior express written permission from the Company.
2. Not to access the Website or its materials or services through any means other than the provided interface. Unauthorized methods of access or attempts to circumvent the Website's structure are strictly prohibited.
3. To ensure that any content posted or uploaded on the Website is not offensive or objectionable, and complies with applicable laws. Offensive material may be promptly removed at the Company's discretion.
4. To refrain from engaging in various prohibited activities, including but not limited to harassment, distribution of harmful content, impersonation, infringement of intellectual property rights, and disruption of the Website's security or functionality.
5. To authorize the Company to disclose user information to law enforcement or government officials if deemed necessary in connection with investigations related to possible crimes or legal matters.
6. To acknowledge that the Company has no obligation to monitor user-posted content but reserves the right to remove or edit any content violating these Terms or applicable laws.

11. VIOLATION OF USER OBLIGATION

If the Company suspects a user has violated any Terms or agreements, it reserves the right to suspend or delete the user's account without prior notice. Additionally, suspicious or fraudulent activities may lead to penalties or legal action against the user.

12. SUSPENSION OF USER ACCESS AND ACTIVITY

The Company may limit or suspend a user's access or activity on the Website, temporarily or indefinitely, if the user breaches these Terms, provides false information, or poses a risk to other users or the Company/Website.

13. INDEMNITY AND LIMITATIONS

Users agree to defend, indemnify, and hold harmless the Company/Website and its affiliates against any claims, damages, liabilities, costs, or expenses arising from the user's actions or violations of these Terms.

14. INTELLECTUAL PROPERTY RIGHTS

Users do not gain any rights to use the Website's intellectual property unless expressly agreed upon. All trademarks, logos, and content on the Website are the property of the Company, and unauthorized use is prohibited.

15. DISCLAIMER OF WARRANTIES AND LIABILITIES

All products/services on the Website are provided on an "as is" basis without warranties, and the Company disclaims any liability for errors or damages resulting from the use of the Website. Users acknowledge that they use the Website at their own risk and discretion.

16. SUBMISSIONS

When you contribute any comments, ideas, suggestions, initiations, or other content to the Company or this Website, you are granting a royalty-free, perpetual, irrevocable, nonexclusive right and license for the Company to utilize that content. This includes adopting, publishing, reproducing, disseminating, transmitting, distributing, copying, using, creating derivative works, and displaying it worldwide. The Company can act on such content without needing additional approval or consideration, using any media or technology known now or developed later, for the full term of any rights existing in the content. By contributing content, you represent and warrant that you own or control all the rights to it and that its use by the Company does not infringe upon or violate the rights of any third party. In the event of any legal action against the Company initiated by an affected third party, you agree to indemnify and hold harmless the Company for its use of any information provided by you. The Company reserves the right to defend itself in such legal disputes and recover costs incurred from you.

17. DISPUTE RESOLUTION AND JURISDICTION

The Parties agree that any disputes arising from these Terms will be resolved through a two-step Alternate Dispute Resolution ("ADR") mechanism. Firstly, the Parties will attempt to resolve disputes amicably. If this fails, the dispute will be referred to arbitration by a sole arbitrator appointed by the Company, with the arbitration award being binding on both Parties. The arbitration will be conducted in English, with the seat of Arbitration being Delhi, India. The Parties agree that these Terms are governed by Indian laws, and the courts in Delhi have exclusive jurisdiction over any disputes between them.

18. NOTICES

Any communication regarding disputes or grievances experienced by the User should be communicated to the Company in writing, sent to the registered office of the Company by Registered Post Acknowledgement Due / Speed Post Acknowledgement Due (RPAD / SPAD).

19. MISCELLANEOUS PROVISIONS

a) Entire Agreement: These Terms, along with the Policy, constitute the complete and final contract between the User and the Company, superseding all other communications, representations, and agreements relating thereto.
b) Waiver: The failure of either Party to enforce any provision of these Terms at any time shall not affect its right to enforce the same later. No waiver by either Party of any breach of these Terms shall be deemed a waiver of any other breach.
c) Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. These Terms shall be reformed to correct any invalidity, while preserving the original rights and intentions of the Parties.

1.Authorization

Tenant authorize us to make a rental payment through our third party payment gateway in accordance with your payment’s instructions, provided to us directly. Your authorization permits us (a) to debit or credit your Balance, a Bank Account, any credit card, debit card, or other payment cards that we accept ("Cards"), for making the rental payment to respective landlord’s account. Your authorizations will remain in full force and effect while you maintain your payment(s) with us and for any Bank Account.

2.Transaction Terms

Where the bank details of the owner are submitted by the tenant at the time of rent payment through luxrerealty app, the tenant shall be responsible for entering the correct bank accounts details and reviewing the correctness of the account details and under no circumstances, luxrerealty or luxrerealty shall be held responsible for any wrongful credit due to incorrect bank details filled by the tenant. Tenant shall be responsible for consequences of any incorrect or fraudulent transactions as a result of providing wrong bank account, credit card details etc. We do not save or store the tenants bank account number or credit card details in the system. In no circumstances, luxrerealty or luxrerealty shall be held responsible for any such fraudulent transactions and no refund shall be made by the luxrerealty or luxrerealty once the money is successfully credited to the designated bank account of the Landlord. We may delay, suspend or reject a payment(s) transaction for any reason, including without limitation if we suspect the transaction subjects us to financial or security risk or is unauthorized, fraudulent, suspicious, unlawful, in violation of the terms of this Agreement, subject to dispute or otherwise unusual.

3.Liability

The tenant agrees not to hold luxrerealty or luxrerealty responsible and/or liable for any issue or claim arising out of any dispute whatsoever between you and/or the recipient and/or any financial institution. Tenant agree to hold harmless luxrerealty or luxrerealty for any transaction done by you with incorrect details etc. which gets credited in any wrong account. Tenant agree to fully indemnify and hold harmless luxrerealty or luxrerealty, its affiliates and employees against any claim or action by any person or regulatory authorities. 4. User Obligations:

4.User Obligations

Same as mentioned in the Section 11 of Terms of Use above. .

5.Violation of User Obligations

Same as mentioned in Section 10 of the Terms of Use above.

6.Suspicious/Fraudulent Transactions

The Tenant is supposed to immediately notify us in case any suspicious / fraudulent transaction is observed by him. It is the tenant responsibility to keep his financial details strictly confidential and not share them with any other person. As soon as any suspicious / fraudulent transactions get reported, we shall take the necessary measures and try to stop the same. However, we shall under no circumstances be liable for any refund etc. to any person / Authority for such transactions if the money is credited to the designated bank account of the landlord as provided by the tenant.

7.Refunds

In case, luxrerealty or luxrerealty is not able to transfer the rent amount to the designated bank account of the Beneficiary due to any technical issues, then we shall refund the amount in the same account from which the remittance was initiated. You are advised not to transfer the rent directly to the landlord until a refund ID is generated and sent to you through email and SMS. luxrerealty or luxrerealty shall under no circumstances be liable to repay / refund the amount to the tenant once the amount has successfully been credited in the designated bank account of the Landlord. Chargebacks: The amount of a transaction may be charged back or reversed (a "Chargeback") from the Beneficiary if the transaction is either: (a) is disputed by the Remitter, (b) is reversed for any reason, (c) was not authorized or we have reason to believe that the transaction was not authorized, or (d) is allegedly unlawful, suspicious, or in violation of the terms of this Agreement. In such cases, the Recipient of the amount will immediately pay us the amount of any such Chargeback and any associated fees, fines, or penalties assessed by our associated Payment Network Gateways / Financial Institutions. The tenant shall assist us when requested, at their own expense, to investigate any of the disputed transactions processed through our Platform. For any such Chargebacks associated with Cards, we will assist the tenant to contest the Chargeback with the Network or issuing banks in case the Beneficiary chooses to contest any of such Chargeback. In case of the Beneficiary’s failure to timely assist us in investigating a transaction, including without limitation providing necessary documentation within 3 business days of our request, may result in an irreversible Chargeback. Any Chargeback shall be the sole responsibility of the Beneficiary and we shall not be liable in any manner whatsoever for the same. Notwithstanding this policy, any specific terms, and conditions as mentioned related to transactions and/or as agreed with a tenant before/during/after the transaction, will override the terms and conditions mentioned here in case of a conflict. We reserve right to make changes to our associated terms & conditions on refund and cancellation policy from time to time. A tenant is advised to refer to our latest terms and conditions before making a transaction.

8.Changes to Terms & Conditions

luxrerealty reserves the right to make changes to associated terms and conditions on the refund and cancellation policy. Tenants are advised to refer to the latest terms and conditions before making a transaction.

Elite Proptech Mobile App Terms & Conditions: